Pre-Repair Preparation Guidelines:

Before sending in your product for repair, please try the following troubleshooting steps:

Update the lens firmware to the latest version and update the camera body firmware accordingly (for camera firmware, please refer to the official channels of the corresponding brand).

Warranty Terms and Eligibility Requirements:

All Meike products distributed and sold by Chengdu Weizheng Digital Technology Co., Ltd. in mainland China are eligible for a standard one-year free warranty starting from the date the product invoice was issued.

Users must meet all of the following conditions to apply for free warranty service:

1. Provide the original official invoice for the product issued in mainland China and the original official warranty card;

2. The warranty claim is submitted within the one-year warranty period, and the malfunction falls within the scope of the official free warranty;

3. The product does not exhibit any of the following exclusionary circumstances: unauthorized disassembly or modification, improper operation, or accidental damage.

Fee Schedule and Repair Discounts:

1. Repairs at the Customer’s Expense During the Warranty Period

During the warranty period, issues not related to product quality—such as damage caused by human error, improper use, unauthorized modifications, improper storage, lack of valid after-sales documentation, wear and tear on exterior components, routine maintenance, natural disasters, and normal wear and tear—are not covered by the free warranty and must be repaired at the customer’s expense. Fees Include: Parts costs are billed at actual retail prices; round-trip shipping and other miscellaneous fees are charged based on actual amounts incurred.

2. Post-Warranty Discount Policy

For products outside the warranty period, customers who provide a valid invoice and official warranty card are eligible for a discount on labor costs; all other fees, including parts and miscellaneous charges, will be charged according to standard rates.

Shipping Process and Logistics Guidelines:

1. All products sent in for repair must be shipped via SF Express; other courier services are not supported;

2. Regardless of whether the product is within the warranty period, all shipping costs, including shipping fees and declared value fees, are the sole responsibility of the user;

3. Upon completion of repairs, if the product needs to be returned, the user must provide an accurate shipping address; all return shipping costs are the user’s responsibility;

4. After the repair center receives the product, it will be promptly inspected and repaired. The user will be notified immediately upon completion to pick up the item. For products requiring paid repairs, a quote will be issued first, and repairs will begin only after the user confirms the quote.

5. The user must confirm their intention to proceed with the repair within 15 days of receiving the repair quote notification. If no response is received by the deadline, we reserve the right to charge product storage and handling fees at our discretion.

Supplementary Terms:

1. The fault description provided by the user is for reference only; the final determination of product faults and warranty eligibility shall be based on the official repair center’s inspection results;

2. Scrap parts replaced during repairs will be uniformly disposed of by our company and will not be returned to the user;

3. The repair center provides product repair services only and does not support any returns or exchanges;

4. This warranty policy applies only to Meike products in mainland China. For after-sales rules in other regions, please consult your local authorized channel.